Product was successfully added to your shopping cart.

Topic: Why am I receiving interference or noise on my phone?

Related Products: IT.6X SERIES, IT.6T SERIES

This issue may be due to several factors. Please follow these recommendations in order:

  • If you have a broadband service, ensure you use a broadband filter on all telephone sockets that are in use.
  • If your base line cord is not connected to the telephone master socket, try it in this socket. If the problem clears there may be a problem with your internal wiring between the telephone sockets. Try connecting another known working telephone to the telephone line socket.
  • If the problem remains you should contact your telephone service provider for the line to be checked. Try testing your telephone on a telephone line in a different property - for example, a neighbour's line. This will also help verify whether the phone or line is at fault.
  • The base ideally needs to be placed away from large metal items such as fridge-freezers, microwave ovens, etc. The distance between the base and handset is obscured by as few walls as possible. The base should be placed away from other electrical/electronic equipment, eg, PCs, TVs, etc.

If none of the above remedies solve your problem, please contact the helpdesk for your product.

Related Articles

Have questions? Contact our friendly support.
Call Us